Cloudera helps innovative organizations across all industries tackle transformational use cases and real-time insights from an ever-increasing amount of data to drive value and competitive differentiation.
The company offers a range of innovative big data platforms to enterprise-level organizations around the world. Every platform comes with detailed documentation on how to configure, manage, and successfully use the platform.
The content development team at Cloudera was tasked with:
- Finding a feedback collection tool that’s easy to install and customize
- Giving internal and external documentation website visitors a way to communicate with the content development team right within the website
- Identifying a way to continuously improve the user experience of the documentation website