Applying user feedback to delivering relevant content on a documentation website

Cloudera helps innovative organizations across all industries tackle transformational use cases and real-time insights from an ever-increasing amount of data to drive value and competitive differentiation.

The company offers a range of innovative big data platforms to enterprise-level organizations around the world. Every platform comes with detailed documentation on how to configure, manage, and successfully use the platform.

Challenges

The content development team at Cloudera was tasked with: 

  • Finding a feedback collection tool that’s easy to install and customize
  • Giving internal and external documentation website visitors a way to communicate with the content development team right within the website
  • Identifying a way to continuously improve the user experience of the documentation website
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Leveraging user insights to improve the donation process and prioritize new feature requests

Every.org is a technology platform that connects people and nonprofits through a simple and social giving experience. It’s designed to make charitable giving easy and joyful. Thousands of people across the U.S. choose Every.org because:

  • It’s easy to use — One can manage all their giving in one place, get one tax receipt at the end of the year, and never forget about a recurring donation.
  • It’s privacy-first & secure  — One doesn’t have to share their contact information with a nonprofit to support them. All donation transactions are secured through Stripe and Plaid which are industry leaders in online payments processing.
  • It helps nonprofits reach more people — People are more likely to support nonprofits that other people donate to. When one makes a donation on Every.org and shares their activity with the community, they’re effectively supporting nonprofits twice with the ripple effect of giving.

Challenges

Continue reading “Leveraging user insights to improve the donation process and prioritize new feature requests”

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