Startups cannot become successful and viable without input from customers on a regular and consistent basis. No matter how good your development, test, and design teams are, they’re going to miss things. That’s just about as certain as death and taxes. Customers almost always end up needing things you didn’t anticipate or coming across issues that your testing didn’t catch. And unless you’re asking for feedback, users tend not to complain about issues – more often than not, they get frustrated and leave without saying a word. Continue reading “Not collecting user feedback? You’re flying blind!”
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Figuring out why your valued customers have decided to cancel a subscription to your product is unpleasant at best, but it’s a valuable learning opportunity. And one of the best ways to gather data on why your customer has made this decision is by implementing an exit survey. In this blog post we’ll go over […]
Improving product value is an ongoing process for every SaaS company — usually through new feature launches. The more valuable and relevant features that are designed, developed and shipped by the team, the more successful a product is. For a new feature to be successful it has to check all three boxes of the feature/product […]
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