Cloudera helps innovative organizations across all industries tackle transformational use cases and real-time insights from an ever-increasing amount of data to drive value and competitive differentiation.
The company offers a range of innovative big data platforms to enterprise-level organizations around the world. Every platform comes with detailed documentation on how to configure, manage, and successfully use the platform.
Challenges
The content development team at Cloudera was tasked with:
- Finding a feedback collection tool that’s easy to install and customize
- Giving internal and external documentation website visitors a way to communicate with the content development team right within the website
- Identifying a way to continuously improve the user experience of the documentation website
