Author: Anna

Home, Blog / 11 Awesome NPS Tools SaaS Companies Should Try (Compared for You)

11 Awesome NPS Tools SaaS Companies Should Try (Compared for You)

Anna

Net Promoter Score(NPS®) surveys help you find out if your users are willing to recommend your product to other people. NPS surveys are the best way to measure the success of your product. Find out what our users feel and think about your SaaS product first, then design and develop new features based on users’ needs. In this article we’ve compared 11 NPS tools for small and medium-sized SaaS businesses that will help you make informed business decisions and tailor your roadmap to users’ needs. Let’s dive in.

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Home, Blog / 10 Questions About NPS® Answered (and a free Calculator for you)

10 Questions About NPS® Answered (and a free Calculator for you)

Anna

The Net Promoter Score® (NPS) is a popular way to measure customer loyalty and satisfaction, but tracking it might get tricky. You can put yourself in a great position to succeed with your next NPS program by finding the answers to these 10 questions beforehand.

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Home, Blog / What exit surveys can teach you about your customer and your product

What exit surveys can teach you about your customer and your product

Anna

Figuring out why your valued customers have decided to cancel a subscription to your product is unpleasant at best, but it’s a valuable learning opportunity. And one of the best ways to gather data on why your customer has made this decision is by implementing an exit survey. 

In this blog post we’ll go over the reasons why you should add an exit survey to your product, analyze 3 templates you can use, and outline 5 things you should do with your findings. Plus, we’ll also cover the other types of survey you should add at different stages of the customer journey.

Let’s dive in.

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Home, Blog / 3 Feature Survey Templates for SaaS Product Managers

3 Feature Survey Templates for SaaS Product Managers

Anna

Improving product value is an ongoing process for every SaaS company — usually through new feature launches. The more valuable and relevant features that are designed, developed and shipped by the team, the more successful a product is.

For a new feature to be successful it has to check all three boxes of the feature/product checklist:

  • Be continuously used by the users – feature retention
  • Have a scalable way of driving adoption – feature adoption
  • Improve retention, engagement, and/or monetization for the core product.

A combination of data analytics and user research forms the basis of an effective product development process. This is where feature surveys come in handy — they let you understand customer preferences at scale with minimum resources. 

In this article, we’ll cover the importance of feature surveys and showcase three simple feature survey templates that you can use before and after launching your next product feature, in order to accurately gauge user interest and satisfaction.

Why are feature surveys valuable for SaaS businesses?

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Home, Blog / 13 Best Customer Journey Mapping Tools for Growing Teams in 2022

13 Best Customer Journey Mapping Tools for Growing Teams in 2022

Anna

One of the best ways to enhance your customer service is by seeing things the way your customers do, which you can easily do with a tool like Appzi.

Getting their perspective helps you understand what they want and need. Having a clear vision of how they view your products and services gives you an idea of how to improve and help them better.

However, unless you’ve been in their shoes, you will never get a glimpse of the way they perceive your business.

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