5 User Onboarding Survey Templates that Will Help You Build Seamless Digital Experiences

User onboarding helps ease users into a new product—showcasing how a product works and demonstrating its value. It’s what creates a user’s first impression of your product—and your brand—so it has to be impeccable. 

Thanks to the seamless onboarding experiences delivered by Facebook, Netflix, Instagram, Amazon and Google, user expectations are high— which means smaller companies have to be on par with these standards of usability. Research has shown that users become less and less forgiving when it comes to clunky product interactions. 

One study showed that 49% of users would switch to a competitor due to a poor user experience—whereas back in 2017 only 32% of users would do so. Remarkably, only 17% of consumers experiencing a problem with a digital service are likely to contact the service provider for help in the first instance. This means that 4 in 5 customers will experience problems with digital services without notifying you, and giving you a chance to put things right. 

Continue reading “5 User Onboarding Survey Templates that Will Help You Build Seamless Digital Experiences”

5 Feature Prioritization Tools That Will Help You Take Informed Decisions

Innovation leaders and experts argue about Tesla being a disruptor. But whether or not they prove to be a real disruptor, one thing is for sure — the company is seeing a lot of success.

Part of the reason?

Continue reading “5 Feature Prioritization Tools That Will Help You Take Informed Decisions”

How User Feedback Surveys Can Improve Your Technical Documentation

If you’re part of a technical content development team, you’ll probably recognize this problem.

You work relentlessly on your help center, self-service, and documentation content—making sure that the content is relevant, accurate, up-to-date, and matches the way your users interact with your product. The content you produce is a vital part of the customer journey, however, more often than not, you don’t interact directly with customers.

That means you rely on customer success teams to get feedback on the content you produce. As a result, you have to deal with:

Continue reading “How User Feedback Surveys Can Improve Your Technical Documentation”

Auto popup surveys – everything you need to know to collect more feedback

We’ve all seen auto popup surveys appear as we’re browsing a website or using a new app—but have you ever given much thought to how they work, why companies deploy them, or how they could benefit your visitors, prospects, or customers?

In this article, we’ll run through the crucial information you need to know to get popup surveys working for your business. Our experience has shown that auto popup surveys drive 150% more user responses, compared to feedback buttons that users need to click to before sharing their thoughts with you. This makes auto popup surveys a valuable source of user insights because it takes seconds to interact with them and they seamlessly blend into user experience.

We’ll explore the main use cases for these types of surveys, we’ll look at tactics for deploying and targeting them in the most effective way, and we’ll make an honest assessment of the pros and cons. 

Plus, you can check out some best-practice examples of auto popup surveys being used in real-world scenarios—and learn how you can quickly design and launch your own.

What are auto popup surveys?

Continue reading “Auto popup surveys – everything you need to know to collect more feedback”

9 in-Product Survey Questions Every Product Manager Should Use

If you want to set your product up for success, you should ask your users many questions. Asking the right questions in the right way will get your team to the bottom of your users’ intentions. In-product surveys are the best way to connect with your users because these surveys don’t get in the way of their customer journey. In-product surveys give you the opportunity to capture their thoughts, feelings, and pain points on the spot. 

At the same time, if you want to capture insights you can act on, you’ll need to ask questions that get answered. We’ve prepared a list of 9 in-product questions along with design examples to inspire you to diversify your in-product questions. Copy and paste these examples into your next Appzi survey to get actionable answers. 

Continue reading “9 in-Product Survey Questions Every Product Manager Should Use”